How can I add email recipients to the CC line?

  • mikemorris
    Asked on November 10, 2016 at 10:44 AM

    So I want a main email address then I want several other emails on the cc line as shown below.

     

    Is this possible?

     

    How can I add email recipients to the CC line? Image 1 Screenshot 20

  • Charlie
    Replied on November 10, 2016 at 12:42 PM

    I'm sorry, I'm not sure if I am understanding your concern correctly. The screenshot you are showing is an email client, you can simply add email addresses on the CC field.

    If you wish to have the CC'd field to have multiple addresses, that will depend on how your form works and how your process flows.

    Here's an example:

    1. In my email notification setup, I added multiple addresses as the recipient.

    How can I add email recipients to the CC line? Image 1 Screenshot 50

     

    2. Now all of the addresses in the recipient email list will receive the notification. Here's an example of it:

    How can I add email recipients to the CC line? Image 2 Screenshot 61

     

     

     

     

    3. I am one of the recipients, if I reply to the email notification I received, I just need to click "Reply-to-All":

    How can I add email recipients to the CC line? Image 3 Screenshot 72

    4. You'll see below that all the other recipients are added in the CC field, and the "To" value is associated with the "Reply-to Email" field I setup in JotForm.

    How can I add email recipients to the CC line? Image 4 Screenshot 83

     

    To learn more about the email alert setup, you can check this guide: https://www.jotform.com/help/30-Explanation-of-Email-Notification-and-Autoresponder-Settings 

    I hope that helps, please do provide us more information if I misunderstood your concern.

  • mikemorris
    Replied on November 11, 2016 at 5:32 AM

    Hi Charlie,

    Yes I think you have slightly misunderstood.

     

    So we have done what you have said and all the emails in the recipient emails box

    How can I add email recipients to the CC line? Image 1 Screenshot 40

     

    When the email is received all the emails are on one line.

    How can I add email recipients to the CC line? Image 2 Screenshot 51

     

    If we reply to all it puts all the email addresses on one line. 

     

    How can I add email recipients to the CC line? Image 3 Screenshot 62

     

    Whereas we would want the to line to show Steven Exley (i.e. the submitter of the form) with agrsystem and Neill on the cc line.

     

    Does that make sense?

     

    Thanks

    Emma

  • Welvin Support Team Lead
    Replied on November 11, 2016 at 7:49 AM

    Unfortunately, it's not possible. We don't have a feature where you can put recipients to receive a CC. We only support multiple recipients in one single email.