File uploads with # characters in the file name produce XML errors

  • Profile Image
    QHuynh
    Asked on November 10, 2016 at 11:03 AM

    Recently we had issue with downloading customer file thru email ..

    Here's the error msg. 

    Please let me know what's could be fix ?

    Thanks

     

    "

    This XML file does not appear to have any style information associated with it. The document tree is shown below.
    <Error>
    <Code>AccessDenied</Code>
    <Message>Access Denied</Message>
    <RequestId>8DA581A8717916CE</RequestId>
    <HostId>
    W6JYNMmain9b3k48F6SjBwfw09gWWZe2/b/CSSuW6qBtilYxHfKzBgSwbvgTlmdA7uA7a65HTJI=
    </HostId>
    </Error>
  • Profile Image
    david
    Answered on November 10, 2016 at 12:36 PM

    There is currently a bug with file uploads with file names that contain # characters.  This seems to be the case with your uploads as well.  I will forward this to our developers to have a look.  We will let you know as soon as we have any updates. 

    If the user uploads the files once again without the # characters in the file names, the files should work without issue.

  • Profile Image
    liyam
    Answered on November 10, 2016 at 07:01 PM

    Hello,

    In addition to David's response -- for the meantime, please follow these links to be able to download the two files with # characters:

    https://s3.amazonaws.com/jufs/QHuynh/60414937839162/354531241712977389/HennessyDentalLab_Muller_46428_E689_Ward_%2313_3M1_TINI_Antag.stl

    https://s3.amazonaws.com/jufs/QHuynh/60414937839162/354531241712977389/HennessyDentalLab_Muller_46428_E689_Ward_%2313_3M1_TINI_Model_UpperJaw.stl

    If there are other files that has this problem, please let us know so we can provide a temporary and immediate solution.

    Thanks.

  • Profile Image
    selen
    Answered on November 28, 2016 at 06:35 AM

    Hi,

    we fixed this error. Can you check? 

    Thanks for your understanding.