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    File uploads with # characters in the file name produce XML errors

    Asked by QHuynh on November 10, 2016 at 11:03 AM

    Recently we had issue with downloading customer file thru email ..

    Here's the error msg. 

    Please let me know what's could be fix ?




    This XML file does not appear to have any style information associated with it. The document tree is shown below.
    <Message>Access Denied</Message>
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    JotForm Support

    Answered by david on November 10, 2016 at 12:36 PM

    There is currently a bug with file uploads with file names that contain # characters.  This seems to be the case with your uploads as well.  I will forward this to our developers to have a look.  We will let you know as soon as we have any updates. 

    If the user uploads the files once again without the # characters in the file names, the files should work without issue.

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    JotForm Support

    Answered by liyam on November 10, 2016 at 07:01 PM


    In addition to David's response -- for the meantime, please follow these links to be able to download the two files with # characters:



    If there are other files that has this problem, please let us know so we can provide a temporary and immediate solution.


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    JotForm Developer

    Answered by selen on November 28, 2016 at 06:35 AM


    we fixed this error. Can you check? 

    Thanks for your understanding.