What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
File uploads with # characters in the file name produce XML errorsAsked by QHuynh on November 10, 2016 at 11:03 AM
Recently we had issue with downloading customer file thru email ..
Here's the error msg.
Please let me know what's could be fix ?
"This XML file does not appear to have any style information associated with it. The document tree is shown below.<Error><Code>AccessDenied</Code><Message>Access Denied</Message><RequestId>8DA581A8717916CE</RequestId><HostId>W6JYNMmain9b3k48F6SjBwfw09gWWZe2/b/CSSuW6qBtilYxHfKzBgSwbvgTlmdA7uA7a65HTJI=</HostId></Error>
There is currently a bug with file uploads with file names that contain # characters. This seems to be the case with your uploads as well. I will forward this to our developers to have a look. We will let you know as soon as we have any updates.
If the user uploads the files once again without the # characters in the file names, the files should work without issue.
In addition to David's response -- for the meantime, please follow these links to be able to download the two files with # characters:
If there are other files that has this problem, please let us know so we can provide a temporary and immediate solution.
we fixed this error. Can you check?
Thanks for your understanding.