What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Account is Suspended

    Asked by Tristan  on November 10, 2016 at 11:42 AM

    My account is VBSBusiness. I am unable to access my forms or even log in. Please let me know why my account is suspended and what i can do to resolve the problem. 


    Page URL:

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    JotForm Support

    Answered by John_Benson on November 10, 2016 at 01:16 PM

    One of your form is used for phishing. It is asking for login information and credit card information. If you want we can delete the phishing form and restore your account. 

    Please read our terms of use. Let us know if it's okay to delete the phishing form.

    We'll wait for your reply.

  • Profile Image

    Answered by Tristan  on November 10, 2016 at 01:44 PM
    This is a form that we created for our new clients to send us login information
    to their platforms. Is there another way to do this? We have to be able to
    collect this information from them.
    Additionally, we note for them to call us with Credit card information. We are
    not asking that they submit it with the form.
    Tristan Skiles, COOVirtual Business Solutions  |  VBS Real EstateVirtual
    Assistant to Real Estate Agents & Entrepreneurs972.540-7745   Ext. 702
    469-131-1083   FaxVBS Website |VBS Real Estate Website |Email Tiffany
    Meet your secret weapon!

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    JotForm Support

    Answered by John_Benson on November 10, 2016 at 03:38 PM

    You are not allowed to collect login credentials here in JotForm. This is against our terms of use.

    Phishing. You agree that Company may terminate your JotForm Service immediately if a form's purpose is found to be deceptively obtaining: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately.

    You may ask this information through the phone if you like. 

    I hope you understand. Thank you.