account suspended

  • Profile Image
    credofashion
    Asked on November 10, 2016 at 12:12 PM

    hello

     

    when i make form and save it .. i go to preview and send me this message

     

     

    Form not found
    This form is disabled.

     

    i don't made my form disabled

     

    why this message appear to me

    thanks  

  • Profile Image
    david
    Answered on November 10, 2016 at 01:44 PM

    Your account was suspended by our automatic phishing detector.  I checked your active form and it looks to be within our terms of use.  There were several forms in the trash for your account that I did not check.  If any of those form requests usernames, passwords or any sort of banking details, they are likely what caused your account to be suspended. 

    I would recommend fully removing the forms from your trash to ensure they do not continue to cause issues for your account.  Here is our guide on restoring deleted forms:

    https://www.jotform.com/help/134-How-to-Restore-Deleted-Forms

    Rather than clicking restore, click on "Purge" to remove the forms.