What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    account suspended

    Asked by credofashion on November 10, 2016 at 12:12 PM



    when i make form and save it .. i go to preview and send me this message



    Form not found
    This form is disabled.


    i don't made my form disabled


    why this message appear to me


  • Profile Image
    JotForm Support

    Answered by david on November 10, 2016 at 01:44 PM

    Your account was suspended by our automatic phishing detector.  I checked your active form and it looks to be within our terms of use.  There were several forms in the trash for your account that I did not check.  If any of those form requests usernames, passwords or any sort of banking details, they are likely what caused your account to be suspended. 

    I would recommend fully removing the forms from your trash to ensure they do not continue to cause issues for your account.  Here is our guide on restoring deleted forms:


    Rather than clicking restore, click on "Purge" to remove the forms.