What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Upload photos more than 1MB

    Asked by MedhatSedhom on November 10, 2016 at 01:24 PM


    My team is trying to upload photos but it failed because it has to be less than 1MP. Can they upload photos over 1MP? How can they setup their iPhone, iPad, and Samsung phone to take photos under 1Mp?

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    JotForm Support

    Answered by Jan on November 10, 2016 at 03:11 PM

    I cloned your form and I can see that the File Upload field is set to "1024 KB" Max File Size. Please increase the max file size so that your users can upload more than 1MB of file. Just select the File Upload field and then click the "Max File Size" button. Please enter a value in kilo bytes.

    Also, please check this user guide: https://www.jotform.com/help/33-Changing-the-upload-size-limit

    Hope that helps. Thank you.