Email address Block?

  • Profile Image
    agrupa
    Asked on November 10, 2016 at 02:46 PM

    I believe that my email address dmach@southsidetire.com has a block in your system. I believe this because my dmach@southsidetire.biz address works when I create a form that should be sent to me. Also, other people in our organization have no trouble receiving there email @ the .com address. Could you check into why my dmach@southsidetire.com will not receive email to me through JOTFORM into my inbox or my spam folders?

     

    Thanks,

    David Mach

  • Profile Image
    Kevin_G
    Answered on November 10, 2016 at 04:25 PM

    I have checked the email address you provided and I found it in our bounce list, here is the reason why it was in: 

    Reason(s) : smtp; 550-5.7.1 Unauthenticated email from rocketmail.com

    I have already removed it from the bounce list and you should receive emails now, please also follow this guide so you avoid your email address to get into our bounce list: How-to-Prevent-Email-Bouncing-Related-Issues

    If the problem still persists, you should set up your custom sender email using SMTP, this way you use your own mail server info, this guide will help you to set it up: How-to-Setup-SMTP-for-a-Form

    Hope this helps.