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hedef777Asked on November 10, 2016 at 4:50 PM
Hello dear personel
I created a form. But everything seems normal, but test e-mail and no e-mail notification at all.
Why could it be? Emergency response please.
Thank you
The screenshots are file
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Mike_G JotForm SupportReplied on November 10, 2016 at 6:45 PM
I have checked the email address set as the recipient of the said form and found out that it is on the bounce list.
Result: i******m@bi*************is.com is IN the bounce list
Reason(s) : smtp; 550 5.7.1 Rejected by spam filter (3b0fd0b0-9c84-11e6-9dc6-af166fc9cbef)I have removed it from the list and it should work now.
Please use the guides below as references when setting up email notifications and/or autoresponders.
https://www.jotform.com/help/25-Setting-Up-Email-Notifications
https://www.jotform.com/help/26-Creating-a-Form-Autoresponder
https://www.jotform.com/help/30-Explanation-of-Email-Notification-and-Autoresponder-Settings
https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues
https://www.jotform.com/help/314-How-to-properly-Change-and-Test-a-New-Email-Recipient-Address-
If you have any further question regarding this, please do not hesitate to ask us again anytime and we will be glad to help.
Thank you.