What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I have clicked "Test E-mail" button but have not received email notificaiton

    Asked by hedef777 on November 10, 2016 at 04:50 PM

    Hello dear personel

    I created a form. But everything seems normal, but test e-mail and no e-mail notification at all.

     

    Why could it be? Emergency response please.

    Thank you

    The screenshots are file

    Page URL:
    https://form.jotformeu.com/63146094119354

    Screenshot
    email notifications bounce list not receiving test email recipients test email button
  • Profile Image
    JotForm Support

    Answered by Mike_G on November 10, 2016 at 06:45 PM

    I have checked the email address set as the recipient of the said form and found out that it is on the bounce list. 

    Result: i******m@bi*************is.com is IN the bounce list

    Reason(s) : smtp; 550 5.7.1 Rejected by spam filter (3b0fd0b0-9c84-11e6-9dc6-af166fc9cbef)

    I have removed it from the list and it should work now.

    Please use the guides below as references when setting up email notifications and/or autoresponders. 

    https://www.jotform.com/help/25-Setting-Up-Email-Notifications

    https://www.jotform.com/help/26-Creating-a-Form-Autoresponder

    https://www.jotform.com/help/30-Explanation-of-Email-Notification-and-Autoresponder-Settings

    https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    https://www.jotform.com/help/314-How-to-properly-Change-and-Test-a-New-Email-Recipient-Address-

    If you have any further question regarding this, please do not hesitate to ask us again anytime and we will be glad to help.

    Thank you.