What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why was my account suspended?

    Asked by David Horowitz  on November 10, 2016 at 05:22 PM

    I went to log into JotForm and for some reason I was presented with a pop up that says my account has been suspended for some sort of terms of service violation.  I don't think any of my forms are violating any of your terms of service.  Please clarify and reinstate my account.

    My Account My Forms JotForm terms of service
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    JotForm Support

    Answered by BDAVID on November 10, 2016 at 06:40 PM

    Your account has been suspended due to violation of terms of use. Asking for credit card sensitive information is not allowed: https://www.jotform.com/help/8-Terms-of-Use 

    "Phishing. You agree that Company may terminate your JotForm Service immediately if a form's purpose is found to be deceptively obtaining: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately."

    One of your forms asks for this information:

    When it comes to payment forms, you must use any of our integrated payment gateways: https://www.jotform.com/help/47-Order-Form-Basics 

    If you agree to have those fields deleted, we can consider reactivating your account.