What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form views spammed by bots.

    Asked by penworks on November 11, 2016 at 03:30 AM

    Hi. Ive noticed when reviewing my stats (to see how they work etc) Ive got a lot of spambots coming along and that these count as views. How do you suggest blocking these so only genuine form views are counted in your view statistics? (For example I have at least a hundred with the same IP address coming from the USA.)

    Apart from using password protect (which Id rather not use) Im not sure what I could do.

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    JotForm Support

    Answered by Chriistian on November 11, 2016 at 04:07 AM

    The forms are protected by CloudFlare security proxy service by default, it means that bad bots and crawlers are blocked automatically in most cases. May I ask if the form is embedded in a webpage? It may be possible that the a user keeps checking the website where the form is embedded. In that case, each time the website is loaded, it counts as a form view in your account limits.

    If you like, you can also add robots.txt in the webpage where the form is embedded. Robots.txt can be used to bar/protect these sensitive pages from the search engine bots so that they are not shared/listed publicly.

    You can find out more information about Robot.txt on these guides:

    About Robots.txt and Search Indexing Robots 

    A Deeper Look At Robots.txt

    If you need further assistance, please let us know.

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    Answered by penworks on November 11, 2016 at 06:02 AM

    Hi. Thanks for response. Yes it is embedded in a web page. It is not a user (see attached screenshot) - there are approx 120 results like this and Im getting new ones today from another territory and IP. I'll try the robots txt idea, I hadn't thought of that. I have also password protected the page.

    I would expect this is happening to a lot of your users.

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    JotForm Support

    Answered by Chriistian on November 11, 2016 at 07:42 AM


    Thanks for further information. Please try my suggestion to add robots.txt to your website which will prevent robots and crawlers from accessing your webpage containing the form. If the issue still persists after adding robots.txt, please let us know.