What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Account downgraded

    Asked by dadavewatson on November 11, 2016 at 06:47 AM


    I have just received an email that says that my submission slimit has been reached!

    I did upgrade a couple of weeks ago and my dashbord reflects the increased limit.

    Now I am being threatened with reduced functionality!

    Please correct this and advise me accordingly




    and email received an email correct
  • Profile Image

    Answered by dadavewatson on November 11, 2016 at 07:01 AM

    On November the 5th you received a payment from Paypal for 39.00 and it is marked a recurring.

    It is now seen that you have already "downgraded me".  

    Attend to this urgently as my forms are being used and users are commenting about access issues

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    JotForm Support

    Answered by Kiran on November 11, 2016 at 08:31 AM

    I see that your account is currently holding two different subscriptions. When you have upgraded the account Silver monthly subscription (S-8CA925600H682205W) PayPal has created a different subscription while the Bronze monthly subscription (S-86X34462J3929844N) was active. Since the Bronze monthly subscription is renewed today, the account downgraded to Bronze again.

    I have changed the account to Silver now and sent a request to cancel the Bronze subscription for your account and process a refund for the last payment of $19. Please allow 5 to 7 business days to process the refund and reflect the amount in your account statement. Your account is now holding Silver monthly subscription and will be continued to renew 5th of every month.

    Thank you! 

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    JotForm Support

    Answered by Nik_C on November 18, 2016 at 08:37 AM

    I would like to inform you that your refund is processed, please allow 4-10 business for a refund to go back to your card.

    Thank you for your patience.