What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
When you edit the email alert under the "Email" wizard, you can see there that you can edit the subject line:
You will also need to fill out the "Sender Name" in the recipient details so that it won't be populated by the word "JotForm":
To learn more about the settings in the email alerts, this guide might help: https://www.jotform.com/help/30-Explanation-of-Email-Notification-and-Autoresponder-Settings
After making the said changes, try testing your form and see if the issue has been resolved.
If I misunderstood your concern, please do provide us more details. Thank you.