What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I would like to downgrade this account.

    Asked by ChaseFamLaw on November 11, 2016 at 09:37 AM

    We are no longer having the number of views that require a paid account. may we please change the billing. There are no other problems

    The PayPal payment will be stopped before next billing on November 19.  The downgrade form looks like Cancel. We do not want to cancel.  


    Thank you for your assistance. 

  • Profile Image

    Answered by Boris on November 11, 2016 at 09:47 AM

    Yes, you can downgrade your subscription anytime.

    As your subscription is going through PayPal as the payment processor, please follow this guide to cancel your PayPal subscription with us:


    This will ensure that your PayPal account doesn't get billed again on November 18, and your JotForm account is switched back to free plan.

    Please try it out, and let us know should you need any further assistance.