What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    PAY PAL

    Asked by julianasanglers on November 11, 2016 at 12:37 PM

    FORM: Final Blast 2016

    When I submit form to PayPal I pay and get receipt from PAY PAL but to not get autoresponer from JotForm.

    Also, the submission is not recorded in JotForm Inbox.

    When I use the Check by Mail option it all works fine.

    Can you please see why?

    Also, notice that the form won't scroll unless you are in the outer margins. Is the problem from JotForm or the template?

    Thanks,

    Steve

    stevebenthal@gmail.com

    Page URL:
    http://julianasanglers.com/upcoming-events/

    JotForm problem template check
  • Profile Image
    JotForm Support

    Answered by BDAVID on November 11, 2016 at 01:22 PM

    On of the recipient emails was in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    It has been removed from the bounce list now. In addition to this, please make sure to check the spam/junks folder for your email recipients, and if you find any email coming from JotForm, mark them as NOT SPAM:

    Just to let you know, there are some pending payments in your form: https://www.jotform.com/help/135-How-to-view-incomplete-payments 

    This happens when the user does not complete the payment at the PayPal page.

    So, notifications for these submissions will not be triggered until you process them as "Complete Submissions". If you still want to receive notifications even on incomplete payments, please check this guide: https://www.jotform.com/help/273-How-to-Setup-Incomplete-Payment-Notification-E-Mail 

    Also, I would recommend you to enable PayPal IPN, please check this guide: https://www.jotform.com/help/276-How-to-Enable-IPN-for-Paypal 

    Let us know if you need more help, we will be glad to assist you.

  • Profile Image

    Answered by julianasanglers on November 11, 2016 at 02:41 PM

    I don't think you are understanding my problem.

    Those Incomplete Payment are correct. They used the Pay By Mail payment method which does not go to PayPal.  Those worked just fine.

    When I choose the PayPal payment method I get directed to PayPal and get a notification from paypal saying I paid.

    But I do NOT get an autoresponder from JOTFORM and my test submission does NOT appear in my JotForm Submissions. 

    Steve

     

  • Profile Image

    Answered by julianasanglers on November 11, 2016 at 03:15 PM

    Enabling the PayPal IPN worked.

    Thanks!

    Steve