Why do emails fail once in a while

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    Asked on November 11, 2016 at 01:38 PM

    This is helpful to see when an e-mail failed to be delivered, but how do we know why it failed to deliver? In looking at our history, one e-mail is consistently failing which tells me it's probably on that person's end of things. However, other e-mails are being delivered most of the time, but randomly fail. The most recent was the e-mail that failed to send on Thursday, November 10th at 19:41.

    How can I ensure that I receive these e-mails in the future, as timely notification is crucial for several of our forms. Any info you can provide would be incredibly helpful.

    This is a re-post of a comment on How to View All Your Form Email History

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    Answered on November 11, 2016 at 03:16 PM

    Emails can be filtered for any number of reasons.  Spam filtering can be based off the email subject, content of the message, sending IP/address, any number of reasons.  Failed emails can also be caused if the recipient address is unavailable due to server issues or things of that nature. 

    It is possible to set up notifications to send from your own address via SMTP if you would like to use your services to send the email instead:


    This will take our services out of the equation when it comes to our sending addresses or IP's being blocked by spam filters.  We send an extremely large volume of emails which can, unfortunately, lead to some filtering.