What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Sign-in button is not working on Safari on MacBook Pro

    Asked by Malinda  on November 11, 2016 at 02:04 PM

    I usually have no problem logging into my account, but when I tried to log in using Safari on MacBook Pro, I have no access.  After entering my username and password, the enter button does not work.  It's like my options are limited from there.  I an log on at the library and using my Galaxy S6, but no on my sister's Mac.  What can be the problem and how do I fix it?  

    Page URL:
    http://www.freeyourtimetolive.com

    problem logging logging in
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    JotForm Support

    Answered by BDAVID on November 11, 2016 at 03:45 PM

    So, basically you are not getting any error, it is just the "Sign-in" button not working using Safari on MacBook Pro, correct?

    Unfortunately, I don't have a MacBook Pro devices to test with, but I have forwarded this to our developers to get further help. You will be updated via this thread.

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    Answered by Malinda  on November 11, 2016 at 10:44 PM
    That is correct.  But when I downloaded Firefox, I had no problems.  It's just problems with the Safari.
    ...
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    JotForm Support

    Answered by Welvin on November 12, 2016 at 07:24 AM

    Please go to My Forms page, this URL: https://www.jotform.com/myforms. Click the Login button on the top and do it from there. Check if you can.