- MalindaAsked on November 11, 2016 at 02:04 PM
I usually have no problem logging into my account, but when I tried to log in using Safari on MacBook Pro, I have no access. After entering my username and password, the enter button does not work. It's like my options are limited from there. I an log on at the library and using my Galaxy S6, but no on my sister's Mac. What can be the problem and how do I fix it?Page URL:
- JotForm SupportBDAVIDAnswered on November 11, 2016 at 03:45 PM
So, basically you are not getting any error, it is just the "Sign-in" button not working using Safari on MacBook Pro, correct?
Unfortunately, I don't have a MacBook Pro devices to test with, but I have forwarded this to our developers to get further help. You will be updated via this thread.
- MalindaAnswered on November 11, 2016 at 10:44 PMThat is correct. But when I downloaded Firefox, I had no problems. It's just problems with the Safari.
- JotForm SupportWelvinAnswered on November 12, 2016 at 07:24 AM
Please go to My Forms page, this URL: https://www.jotform.com/myforms. Click the Login button on the top and do it from there. Check if you can.