What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    We are no longer receving our email responses

    Asked by Gleaner_Fraternal on November 11, 2016 at 02:36 PM

    It appears that our email responses are turned off, perhaps due to our internal filter blocking emails after I changed an email address and it appeared to be "spoofing". 

    Can someone let me know if this is the case? Thanks. Email Address in question - Communityengagement@gleanerlife.org

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    JotForm Support

    Answered by david on November 11, 2016 at 04:10 PM

    I checked our email logs for the address in your form and they have indeed been failing.  It looks like your address was rejecting the emails as spam.  When enough were rejected, it resulted in your address being placed on our bounce list to prevent further rejected emails.

    I removed your address from the list and the notifications should attempt to send once again.  For more information on how to prevent this from happening again in the future, please see the following guide: