We are no longer receving our email responses

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    Gleaner_Fraternal
    Asked on November 11, 2016 at 02:36 PM

    It appears that our email responses are turned off, perhaps due to our internal filter blocking emails after I changed an email address and it appeared to be "spoofing". 

    Can someone let me know if this is the case? Thanks. Email Address in question - Communityengagement@gleanerlife.org

  • Profile Image
    david
    Answered on November 11, 2016 at 04:10 PM

    I checked our email logs for the address in your form and they have indeed been failing.  It looks like your address was rejecting the emails as spam.  When enough were rejected, it resulted in your address being placed on our bounce list to prevent further rejected emails.

    I removed your address from the list and the notifications should attempt to send once again.  For more information on how to prevent this from happening again in the future, please see the following guide:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues