What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Email Notification

    Asked by LIWarriors on November 11, 2016 at 03:05 PM

    I have one form, with one email notification and one auto-responder email.  

    The email notification works sometimes, but not others.  

    Am I doing something wrong? 



    Page URL:

  • Profile Image
    JotForm Support

    Answered by david on November 11, 2016 at 04:29 PM

    I checked our logs for the addresses in your form and the notifications look to be sending from our end.  Check your spam/junkmail folder to ensure they are not being filtered there.  If they are, the following thread has details on how to resolve the filtering issue: