What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Upgraded account to a yearly plan instead of just subscribing to a monthly plan

    Asked by vsporting on November 11, 2016 at 03:20 PM


    By mistake a paid for a year upgrade instead of a month upgrade (Bronze plan).

    Could you please refund the difference and send me the correct receipt.

    Thank you in advance

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Mike_G on November 11, 2016 at 05:01 PM

    I see that you've already subscribed to Bronze  Monthly plan which is for $19.00. However, the amount was just deducted from your previous payment for the Bronze Yearly plan that is $159.00. To fix the issue, I have issued a refund for $140.00 that should be credited and show to your bank account within 5 to 10 business days.

    Your account will now remain subscribed to Bronze Monthly plan.

    If you have any other question regarding this, please do not hesitate to get back to us and let us know.

    Thank you.