Upgraded account to a yearly plan instead of just subscribing to a monthly plan

  • Profile Image
    vsporting
    Asked on November 11, 2016 at 03:20 PM

    Hello:

    By mistake a paid for a year upgrade instead of a month upgrade (Bronze plan).

    Could you please refund the difference and send me the correct receipt.

    Thank you in advance

  • Profile Image
    Mike_G
    Answered on November 11, 2016 at 05:01 PM

    I see that you've already subscribed to Bronze  Monthly plan which is for $19.00. However, the amount was just deducted from your previous payment for the Bronze Yearly plan that is $159.00. To fix the issue, I have issued a refund for $140.00 that should be credited and show to your bank account within 5 to 10 business days.

    Your account will now remain subscribed to Bronze Monthly plan.

    If you have any other question regarding this, please do not hesitate to get back to us and let us know.

    Thank you.