What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Word counter no longer working

    Asked by snydert on November 11, 2016 at 03:22 PM
    A few weeks ago our word counter stopped working.  Does anyone know if this is because of a software upgrade/Issue?
  • Profile Image
    JotForm Support

    Answered by Mike on November 11, 2016 at 03:36 PM

    The word counter is only displayed when the Minimum/Maximum Entry Limit is configured. Please check your Text Area field.

    If this is not the case, please provide us with a bit more information on the issue you are facing.

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    Answered by snydert on November 11, 2016 at 04:44 PM
    The word count is visible. It doesnt calculate anymore with the script that
    was given as the answer on this page anymore. Including on the demo form.
    ...
  • Profile Image
    JotForm Support

    Answered by Mike on November 11, 2016 at 06:07 PM

    Please provide us with a link to your web page with the source code embedded form and word count script. We will need to check the source code to be able to suggest anything.