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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How to have a custom amount on payment form?

    Asked by SELC on November 11, 2016 at 05:32 PM

    I'm have a very difficult time working with the Stripe payment option now. On this page, I'd like to keep the $1000 option, but also add a "My Best Gift" option where any amount my be entered. How would I do that??

    Page URL:
    http://sanelijo.org/council

    payment option custom amount
  • Profile Image
    JotForm Support

    Answered by jonathan on November 11, 2016 at 08:56 PM

    I think what you are after is similar to this custom payment form https://www.jotformpro.com/form/63157995889986 

    You can test the form to see how it works.

    I created it using this user guide: 

    How-to-Have-a-Recurring-Custom-Donation-Payment-Form

    Let us know if still not resolve.

    Thanks.

     

     

     

     

  • Profile Image

    Answered by SELC on November 14, 2016 at 08:44 PM
    Hi,
    Actually, I'm not looking for a reccuring payment at all.. What I want to
    do is a one time paying of a certain amount for our president's council,
    but also give them the option of a one time payment of their choosing- so
    they can enter any amount they'd like...
    Does that make sense?
    ...
  • Profile Image
    JotForm Support

    Answered by jonathan on November 14, 2016 at 09:59 PM

    Thank you for the clarification. In this case you need to change the Payment type method you used on your form https://www.jotform.us/form/62296445422154   to Custom Amount instead.

    Just run the Payment field configuration wizard again to change it.

    You can set the option for suggested amount as well. Save the changes on your form and you can test again.

    Let us know if this still is not what you were looking for.

    Thanks.

  • Profile Image

    Answered by SELC on November 15, 2016 at 12:44 PM
    Hi again,
    Thank you for working with me to fix this.
    I don't want to modify the option for $1000 at all. That is the minimum
    cost to join our President's Council. I do however want to add a second
    payment option where they can give to a matching gift fund. In this case
    I'd like them to be able to put in whatever amount they'd like. I
    understand this is using the "user defined" option.
    So I'd like on the one form to have:
    -a choice to pay $1000 for one product
    -a choice to pay any amount for the other product.
    I used to be able to do this very simply before the stripe dashboard
    changed and now I just cannot seem to figure out how to have these two
    different payment options together on one form.
    Thank you for your help!
    ...
  • Profile Image
    JotForm Support

    Answered by Nik_C on November 15, 2016 at 02:10 PM

    You can achieve that by following:

    1. Create your products as radio buttons:

    2. Add Form calculation field to your form:

    3. Now, we will assign the values for radio buttons:

    We will assign only for 1000, the other value will come from the textbox:

    4. Now we will set that what is selected is copied to Form calculations:

    5. And we set up that Stripe payment is collecting values from that Form calculations field:

    Calculation field can be hidden of course.

    And here is my test form: https://www.jotformpro.com/form/63195628734970

    Feel free to check how it works.

    Hope it helps, if you need further assistance please let us know.

    Thank you!

  • Profile Image

    Answered by SELC on November 15, 2016 at 05:44 PM
    In the first step, how did you make the radio button option for someone to
    enter their own amount? I just can find where I can type a sentence/add an
    $amount
    ...
  • Profile Image
    JotForm Support

    Answered by jonathan on November 15, 2016 at 07:14 PM

    In the 1st step, that is the "Allow Other" option of the Radio option field. Set it to ON and it will have a Textbox input option.

    See screenshot below

    Let us know if you need further assistance.

  • Profile Image

    Answered by SELC on November 16, 2016 at 07:44 PM
    ok, now i'm stuck on step 4, not sure what to do in the calculations wizard
    I sent a screen shot.
    ...
  • Profile Image
    JotForm Support

    Answered by jonathan on November 16, 2016 at 09:20 PM

    Please review the video below to see what is lacking on your form http://www.jotform.us/form/63156768103154 to make it fully work.

    In Step #4, the Calculation field was assigned with value from the Radio button.

    In the video, I also showed how you can hide the field label/name of Radio option button. You should not leave the label/name empty.

    Let us know if still not able to make it work.

    Thanks

     

     

  • Profile Image

    Answered by SELC on November 17, 2016 at 01:44 PM
    I'm sorry to be a pain, I"m still having so much trouble setting this up.
    Is there anyway to go access the old stripe dashboard so I can make my
    forms like I used to? This isn't really working for me :(
    ...
  • Profile Image
    JotForm Support

    Answered by Mike on November 17, 2016 at 03:19 PM

    This is possible to switch between user interface versions by using the next links.

    Old UI:

    https://www.jotform.com/?old

    Current UI:

    https://www.jotform.com/?test

    However, the payment options should be similar in both versions.

    If you need any further assistance on this, please let us know. We will be happy to help.

  • Profile Image

    Answered by SELC on November 17, 2016 at 03:44 PM
    awesome, thank you again for being so helpful
    ...