What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form view counter is not correct

    Asked by bj_rus on November 12, 2016 at 05:31 AM

    Good day, please verify my account as there is no proper counting of votes and they don't expire in a month!!! please take action, Thank you

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    JotForm Support

    Answered by BJoanna on November 12, 2016 at 10:55 AM

    I have checked and your account is overlimt because of form views. Monthly form views for free account is 1,000. From view counter was reset at 1st of November. Your forms were viewed 1,432 times this month. I have checked Form Analytics on your account and view counter is correct. This is view counter for one of your forms:

    I have reset form view counter on your account to 0. Your account is now active. 

    However please note that we can do this only once. If you go over form view limit again you will need to wait until counter is reset at first day of following month or you will need to upgrade your account. More about different account types you can find on our pricing page

    Also please note that each time your form is loaded it will count as one form view. More about Form Views you can find here: 

    Form View Limits: What is it all about?

    Hope this will help. Let us know if you need further assistance.