What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I dont receive notifications anymore when somebody fills out one of my forms. What happened and how I can fix it?

    Asked by ZestyOrangePhoto on November 12, 2016 at 11:23 AM

    I dont receive notifications anymore when somebody fills out one of my forms. What happened and how I can fix it?

    My Forms and receive how
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    JotForm Support

    Answered by Nik_C on November 12, 2016 at 06:47 PM

    I checked emails associated with your forms and they are not in our Bounce list, so emails should be sent. Could you be so kind and check if your submissions ended in Spam/Junk folder by any chance?

    If they did, mark them as 'Not Spam' so it will prevent future issues.

    If the problem persists, please let us know.

    Thank you!