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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Forms not sending emails

    Asked by beautifulcanvas on November 12, 2016 at 01:49 PM

    my forms "V3 multiform" and "V3 contact form BC" are not sending emails to me, i have tried sending via test button but they are still not received nor are they reaching my google drive but everything looks in order ?



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    Answered by beautifulcanvas on November 12, 2016 at 02:52 PM


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    JotForm Support

    Answered by BJoanna on November 13, 2016 at 01:28 AM

    We are glad to hear that you resolved your issue. 

    I have also checked your email address in our email log and I found some failed Notifications. I assume that your email address was in the bounce list and that you have resolved your issue by removing it.

    This guides can help you to prevent bouncing related issues. 

    How to Prevent Email Bouncing Related Issues

    Why I am not Receiving Email Notifications?

    Feel free to contact us if you have any other issues or questions.