What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form not found

    Asked by Exory on November 12, 2016 at 05:31 PM

    Hello. I got a problem with my form: Everytime I click on preview or let a friend try to click the public link, it just says "form not found - this form is disabled" even though i have it active. I tried to create a new one, but same happend there. How can I fix that ? 

    Page URL:
    https://form.jotformeu.com/63163548143354

    problem preview create hello
  • Profile Image
    JotForm Support

    Answered by liyam on November 13, 2016 at 04:42 AM

    Hello,

    Your account was automatically suspended because of your form asking for a paysafecard code. For the meantime I have reactivated your account. But I would suggest to remove the said field. Otherwise, our filters might be able to track again your form and have it suspended.

    If you have questions or concerns, please let us know.

    Thanks.