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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Sumit or payment button disappeared when we created a product

    Asked by popwarner on November 12, 2016 at 07:45 PM

    The paypal payment button disappeared when we created a product. We see in some of your logs that someone else had the same issue. 

     

    The form we need the payment button to show up on is Mahoney's Holiday Wreath Fundraiser. Can you fix this for us

    Page URL:
    https://form.jotform.com/63145248769971

    Screenshot
    product payment button OR a
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    JotForm Support

    Answered by BJoanna on November 13, 2016 at 06:46 AM

    From your other thread I understood that payment field disappears when new product is added. However on this thread you reported that submit button disappeared. 

    I have checked your form and submit button is shown on the form.

    If the issue still persist on your end, please let us know.