What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Upload file widget issues

    Asked by chinkok on November 12, 2016 at 09:22 PM

    Using the upload form widget for users to submit word document or scan document to Reporting form, one user upload a word document, but I am not able to download his word document, received an error message, see screenshot. He tried 2nd time to upload, but same error msg.

    Other users do not have this problem.

    And idea what cause this problem?

    Thanks. 

     

    Screenshot
    JotForm problem uploads reporting
  • Profile Image
    JotForm Support

    Answered by Nik_C on November 13, 2016 at 07:19 AM

    Could you please let us know on which form you're experiencing this problem so we can investigate further?

    Or, possibly, the file URL that you're trying to access.

    We'll wait for your response.

    Thank you!