What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Your shopping cart is empty error appears on Paypal checkout

    Asked by PeretzVancouver on November 13, 2016 at 12:54 AM

    Hello,

     

    I am setting up an online donation system for my organization and have chosen Paypal payments with a user-defined amount.  When I enter an amount on the form and click Submit, I get a Paypal page that says: 

     

     

    Error Detected
     

    Your shopping cart is empty.

    Is there any way to carry over a user-defined donation amount into the Paypal shopping cart? 

     

    Thanks,

     

    Elena

    Page URL:
    https://www.jotform.ca/form/63166470812253?preview=true

    user defined
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    JotForm Support

    Answered by EltonCris on November 13, 2016 at 07:49 AM

    Hello Elena,

    I tried it with my form and it worked just fine.

    Can you please try to recreate the Paypal payment field in your form? Delete it and create a new one. See if this makes a difference.

    If the issue still persists, let us know.