How to let customers update their submission?

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    Asked on November 13, 2016 at 01:51 AM
    I was just hoping to accommodate my client's requests that wanted a log in like they do at Amazon where all their info is right there in front of them. They complain that they don't have a copy of the form anymore because they deleted the email that contained it. Thus they cannot figure out how to easily get back to that form to edit/update it/use it again and that frustrates people. Then they call me and ask me do it. One of the benefits of having an online form is to free up my time and make the client responsible for the content and any errors they may make. I don't want to frustrate my clients and I don't want to be frustrated either.
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    Answered on November 13, 2016 at 02:02 AM

    If you want your users to update the submission they sent, then you can provide them the edit link.

    Here's an example of an edit link: 

    So the format is:{submission ID here}

    You just need to edit the last part of the link which is the submission ID. You can find the submission ID in the submissions page of your form. Here's how you can view your submissions: 

    Here's how you can display and get the submission ID:


    I hope that helps.

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    Answered on November 14, 2016 at 01:14 PM

    Thank you. This was helpful. JR