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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to let customers update their submission?

    Asked by JuliaRogers on November 13, 2016 at 01:51 AM
    I was just hoping to accommodate my client's requests that wanted a log in like they do at Amazon where all their info is right there in front of them. They complain that they don't have a copy of the form anymore because they deleted the email that contained it. Thus they cannot figure out how to easily get back to that form to edit/update it/use it again and that frustrates people. Then they call me and ask me do it. One of the benefits of having an online form is to free up my time and make the client responsible for the content and any errors they may make. I don't want to frustrate my clients and I don't want to be frustrated either.
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    JotForm Support

    Answered by Charlie on November 13, 2016 at 02:02 AM

    If you want your users to update the submission they sent, then you can provide them the edit link.

    Here's an example of an edit link:

    https://www.jotform.com/edit/354829461361330917 

    So the format is:

    https://www.jotform.com/edit/{submission ID here}

    You just need to edit the last part of the link which is the submission ID. You can find the submission ID in the submissions page of your form. Here's how you can view your submissions: https://www.jotform.com/help/269-How-to-View-Form-Submissions 

    Here's how you can display and get the submission ID:

     

    I hope that helps.

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    Answered by JuliaRogers on November 14, 2016 at 01:14 PM

    Thank you. This was helpful. JR