Problem in receiving emails

Dears,

please note that we have a problem in emails coding;

when we receive the orders to our emails: eng.milad.massoud@gmail.com and sales.germanstar@gmail.com; we receive it like thsi"

Received Order:

Full Name Andrew Partridge
E-mail andrew.j.partridge@gmail.com
Adress UNIT 10 Building 22A Taha Hussein Street<br />
Zam Aleksandr<br />
Cairo
Phone Number (0101) 8122270
My Products <table cellpadding="0" cellspacing="0" border="0"><tr><td><ul
style='padding-left:10px'><li>Frankfurter with Ham and Cheese 5 x 70 gr code
221305 More info (Amount: 159.00  , Quantity: 1) </li><li>   Breakfast Bacon,
bulk, sliced, 1000 gr code 275112 More info  (Amount: 210.00  , Quantity: 1)
</li><li>Pork Belly, in abt. 1 cm slices code 25032-S More info   (Amount:
110.00  , Quantity: 1) </li><li>Pork Leg Minced Meat, per kg, code 102058
(Amount: 110.00  , Quantity: 1) </li></ul>Total: 589.00  <br></td></tr></table>

please check and let us know.

Thanks and 

Best regards,

Getco Star

Hi,

Upon checking your form titled "Order Form", it seems like the email notification it uses the plain text editor. Here's how it looks like:

You can see on the screenshot that it doesn't have a text editor there. I presume the form was created way back on the old email wizard? 

I would like to suggest that you delete the current email notification and create a new one. That should allow you to use the new email wizard's text editor instead:

To learn more about the email alert settings, please do check this guide: https://www.jotform.com/help/30-Explanation-of-Email-Notification-and-Autoresponder-Settings 

Let us know if that helps.