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    Problem in receiving emails

    Asked by getcostar on November 13, 2016 at 04:45 AM



    please note that we have a problem in emails coding;

    when we receive the orders to our emails: eng.milad.massoud@gmail.com and sales.germanstar@gmail.com; we receive it like thsi"

    Received Order:

    Full Name Andrew Partridge
    E-mail andrew.j.partridge@gmail.com
    Adress UNIT 10 Building 22A Taha Hussein Street<br />
    Zam Aleksandr<br />
    Phone Number (0101) 8122270
    My Products <table cellpadding="0" cellspacing="0" border="0"><tr><td><ul
    style='padding-left:10px'><li>Frankfurter with Ham and Cheese 5 x 70 gr code
    221305 More info (Amount: 159.00  , Quantity: 1) </li><li>   Breakfast Bacon,
    bulk, sliced, 1000 gr code 275112 More info  (Amount: 210.00  , Quantity: 1)
    </li><li>Pork Belly, in abt. 1 cm slices code 25032-S More info   (Amount:
    110.00  , Quantity: 1) </li><li>Pork Leg Minced Meat, per kg, code 102058
    (Amount: 110.00  , Quantity: 1) </li></ul>Total: 589.00  <br></td></tr></table>


    please check and let us know.

    Thanks and 

    Best regards,

    Getco Star

    Page URL:

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    JotForm Support

    Answered by Charlie on November 13, 2016 at 09:44 AM


    Upon checking your form titled "Order Form", it seems like the email notification it uses the plain text editor. Here's how it looks like:


    You can see on the screenshot that it doesn't have a text editor there. I presume the form was created way back on the old email wizard? 

    I would like to suggest that you delete the current email notification and create a new one. That should allow you to use the new email wizard's text editor instead:


    To learn more about the email alert settings, please do check this guide: https://www.jotform.com/help/30-Explanation-of-Email-Notification-and-Autoresponder-Settings 

    Let us know if that helps.