What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    As soon as I create my products, my payment field disappear.

    Asked by popwarner on November 13, 2016 at 06:15 AM

    We are having the same issue. The URL/ID is popwarner and the form name is Mahoney's Holiday Wreaths

    Can you fix this for us

  • Profile Image
    JotForm Support

    Answered by BJoanna on November 13, 2016 at 06:29 AM

    I have inspected your form "Mahoney's Holiday Wreath Fundraiser" and payment field is shown.

    I have also checked mentioned form on your account and payment field is shown inside of From Builder as well. 

    I have also cloned your form to my account and I successfully added new products. 

    It was probably temporarily issue. Can you please check again?

    If the issue still persist on your end, please let us know.