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    How to change the output format of email alert?

    Asked by gossamer700 on November 13, 2016 at 09:27 AM


    You must have recently changed your coding for your emails. now i get a lot of "</P>" at the end of my fields. Is this something new?

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    JotForm Support

    Answered by ashwin_d on November 13, 2016 at 01:43 PM

    Hello gossamer700,

    You seems to have deleted all the default formatting of the email template and just using text version. The addition of "<p>" was always there which gets added for every new line you add in your email alert.

    If you do not like the output of the email alert, I would suggest you to please delete the existing email alert and add a new one. Please note that a new email alert will always be added with all default html code and then you can change it based on your requirement. The following guide should help you:

    Delete email alert:  https://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder 

    Add new email alert:  https://www.jotform.com/help/25-Setting-Up-Email-Notifications 

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!