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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    PayPal Form: Error - This feature is only available to Business and Premier Accounts

    Asked by danimusic2 on November 13, 2016 at 12:50 PM

    We used the paypal hookup last year to collect club fees from our players for rugby (we are a non-profit organization).  It worked great for us.  However, this year I set up subscription options on the paypal integration on my form, and when a user clicks "submit", they get an error that says "you must have a business or merchant account to accept payments".  Is this new?  I read some stuff on your forum and it says that should only be required with the PAYPAL PRO option, not with the regular paypal option.  Please help. 

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    JotForm Support

    Answered by Mike on November 13, 2016 at 03:42 PM

    PayPal states that Subscriptions and Recurring Payments feature is only available for Business or Premier accounts. This is not something that we add on our end.

    The Personal PayPal account type is designed for users who shop online and receive personal payments. The Personal account type also does not accept credit or debit cards payments.

    If you need any further assistance, please let us know.