Issues with Paypal submissions being redirected to incomplete payments

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    cahsmun2017
    Asked on November 13, 2016 at 06:18 PM

    Hello,

    We are currently experiencing issues with Jotform. Many of our customers paying with Paypal are going into the "incomplete payments" category when they have in fact paid.

    Please advise!

  • Profile Image
    jonathan
    Answered on November 13, 2016 at 06:53 PM

    I checked your form https://www.jotform.ca/form/62734278119259 and I was able to see 2 possible reason that was causing the issue.

    #1 There was no field label name assigned to the payment field. I suggest you add back the field label name.

     

    #2 There were Hide condition rules being applied to the payment field which were erroneous and have no relevant purpose for the function of the payment field. I suggest you remove them.

     

    Let us know if issue persist on next submission payments even after doing this already.

    Thanks.