Submission limit: Overlimit despite having only 10 submissions

Hi JotForm Support

I don't think my monthly submission counter has been reset.

I've had 10 submissions on my account for November, however my account details says that there has been 119 submissions.

Can you please advise and confirm the counter error.

Many thanks

Keith

Hi Keith, 

I have recalculated your submissions through our system. It indeed seems 10 right now and you are no longer over the limit. We are sorry for the inconvenience that is caused by this. Thank you for reporting it. 

Please contact us whenever you need assistance. We will be glad if we can be of any help. 

Many thanks for the quick response.

Keith

Hello Keith,

On behalf of my colleague, you're welcome!

Do not hesitate to contact us any time.

Thank you!