What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Submission limit: Overlimit despite having only 10 submissions

    Asked by kruxton on November 13, 2016 at 09:39 PM

    Hi JotForm Support

    I don't think my monthly submission counter has been reset.

    I've had 10 submissions on my account for November, however my account details says that there has been 119 submissions.

    Can you please advise and confirm the counter error.

    Many thanks

    Keith

    Submissions 10 submissions for JotForm JotForm Support counter
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    JotForm Support

    Answered by owen on November 14, 2016 at 01:08 AM

    Hi Keith, 

    I have recalculated your submissions through our system. It indeed seems 10 right now and you are no longer over the limit. We are sorry for the inconvenience that is caused by this. Thank you for reporting it. 

    Please contact us whenever you need assistance. We will be glad if we can be of any help. 

  • Profile Image

    Answered by kruxton on November 14, 2016 at 04:38 AM

    Many thanks for the quick response.

    Keith

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    JotForm Support

    Answered by Nik_C on November 14, 2016 at 04:54 AM

    Hello Keith,

    On behalf of my colleague, you're welcome!

    Do not hesitate to contact us any time.

    Thank you!