Submission limit: Overlimit despite having only 10 submissions

  • Profile Image
    kruxton
    Asked on November 13, 2016 at 09:39 PM

    Hi JotForm Support

    I don't think my monthly submission counter has been reset.

    I've had 10 submissions on my account for November, however my account details says that there has been 119 submissions.

    Can you please advise and confirm the counter error.

    Many thanks

    Keith

  • Profile Image
    owen
    Answered on November 14, 2016 at 01:08 AM

    Hi Keith, 

    I have recalculated your submissions through our system. It indeed seems 10 right now and you are no longer over the limit. We are sorry for the inconvenience that is caused by this. Thank you for reporting it. 

    Please contact us whenever you need assistance. We will be glad if we can be of any help. 

  • Profile Image
    kruxton
    Answered on November 14, 2016 at 04:38 AM

    Many thanks for the quick response.

    Keith

  • Profile Image
    Nik_C
    Answered on November 14, 2016 at 04:54 AM

    Hello Keith,

    On behalf of my colleague, you're welcome!

    Do not hesitate to contact us any time.

    Thank you!