E-signature: Notification email doesn't include proper URL of the image of the signature.

  • Profile Image
    lucysa
    Asked on November 14, 2016 at 03:58 AM

    Hi,

     

    The Image is not pulling the full link thorough once decrypted.  Here with an example.

    uploads/lucysa/62872907863570/354681239421999922/354681239421999922_signature_81.png

     

    Should it not be pulling through as below?

    https://www.jotform.com/uploads/lucysa/62872907863570/354681239421999922/354681239421999922_signature_81.png

  • Profile Image
    seth
    Answered on November 14, 2016 at 04:02 AM

    Hello, 

    We are investigating the issue. We will turn back to you with our findings.

    Regards.

  • Profile Image
    seth
    Answered on November 14, 2016 at 06:57 AM

    Hello,

    You were right that the signature url were wrong after decryption. Our developers solved this issue. 

    It is working properly now that the e-signature is decrypted as an image in notification emails.

    Please test it from your side and turn back to us if the issue persists.

    Here my test form working with e-signature:

  • Profile Image
    lucysa
    Answered on November 15, 2016 at 01:22 AM

    Hi, thank you this is working 100% now.  Thanks for all the help.

  • Profile Image
    liyam
    Answered on November 15, 2016 at 01:34 AM

    On behalf of the development team, you are welcome. And thank you likewise for reporting this matter to us.

    Should you find more issues with any of your forms, please let us know.

    Thanks.