What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    E-signature: Notification email doesn't include proper URL of the image of the signature.

    Asked by lucysa on November 14, 2016 at 03:58 AM



    The Image is not pulling the full link thorough once decrypted.  Here with an example.



    Should it not be pulling through as below?


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    JotForm Support

    Answered by seth on November 14, 2016 at 04:02 AM


    We are investigating the issue. We will turn back to you with our findings.


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    JotForm Support

    Answered by seth on November 14, 2016 at 06:57 AM


    You were right that the signature url were wrong after decryption. Our developers solved this issue. 

    It is working properly now that the e-signature is decrypted as an image in notification emails.

    Please test it from your side and turn back to us if the issue persists.

    Here my test form working with e-signature:

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    Answered by lucysa on November 15, 2016 at 01:22 AM

    Hi, thank you this is working 100% now.  Thanks for all the help.

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    JotForm Support

    Answered by liyam on November 15, 2016 at 01:34 AM

    On behalf of the development team, you are welcome. And thank you likewise for reporting this matter to us.

    Should you find more issues with any of your forms, please let us know.