What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How long does it take for uploaded space to reduce upon removing old uploaded files

    Asked by sarah100 on November 14, 2016 at 05:40 AM

    When you reach the 100MB upload limit on the free plan, and then delete submissions to create space again, how long does it take for the forms to be active again and to be able to take submissions? Is it pretty much instant, or does it happen over a set amount of time? I've reached my limit, cleared off some submissions and created space, but I don't know if this now means my forms can be back up and running or if I have to wait? Also, is there a way for me to easily find out where I am with the upload limit so that I can keep an eye on its status in future?

    capacity My Forms Submissions status create
  • Profile Image
    JotForm Support

    Answered by Boris on November 14, 2016 at 05:53 AM

    The upload space should automatically lower its reported amount as soon as you delete the submissions that had filed uploaded within them. Normally, this is almost instant, or with a very short delay.

    Your account is currently at 66.60 MB, out of 100 MB that is allocated for free accounts.

    You can check your account usage at any time by clicking on the person-shaped icon in the top right corner of your screen, or navigating to the Usage tab of your account page:

    https://www.jotform.com/myaccount/usage

    Please let us know if you need any further clarifications or assistance.