What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to customize email notifications?

    Asked by stvdibble on November 14, 2016 at 08:46 AM
    I also have a question regarding customizing and email page. Is there a way in jotform to do this?
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    JotForm Support

    Answered by emily on November 14, 2016 at 09:04 AM


    You are able to customize both notification and autoresponder emails. Please follow the steps below. 

    1. Click on Emails button.

    2. Edit your notification or autoresponder. 


    3. You can customize your emails as shown in the screenshots below. 


    Please have a look at the user guides for further information on email notifications and autoresponders. 




    I hope these help. Feel free to contact us if you have more questions. 


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    Answered by stvdibble on November 14, 2016 at 10:44 AM
    I'm referring to creating a more professional theme to an email response. Can this be done?
    Thank you,
    Steve Dibble | Life and Business Strategies
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    JotForm Support

    Answered by Kiran on November 14, 2016 at 11:44 AM

    Unfortunately, there are no pre-built themes available for emails at the moment. It is required to edit the email body manually. If you have any template available in HTML, you may embed it in the source code of the template in the email body by clicking on source code icon.

    Please give it a try and let us know if you need any further assistance. We will be happy to assist.