CANCEL Subscription

  • Profile Image
    spencerisland
    Asked on May 11, 2012 at 11:04 AM

    I used Jot Form last month..and no longer need to use it.  But...I was just charged when I am not using it..

    How can I cancel my subscription?

    R

  • Profile Image
    moonzkie
    Answered on May 11, 2012 at 11:30 AM

     

    To cancel your subscription, please do the following steps:

     

    1. Login to your account.
    2. At the bottom right part of your page you will find "Account Settings", click on it.
    3. In your account info, Click Cancel button.
    4. Log into your PayPal account.
    5. Find the latest payment you made to us.
    6. Click on your subscription number.
    7. Click on "Cancel Subscription" button.

    When you cancel your subscription you will not be changed again. But your account will stay Premium until the time you have paid for expires.

    If you have other questions or concerns, please do let us know.  We'd be happy to assist.

    Thank you for using Jotform!

  • Profile Image
    spencerisland
    Answered on May 11, 2012 at 11:51 AM

    Thank you.  But as this was just charged today, please refund the amount just charged...

    Thank you again.

  • Profile Image
    moonzkie
    Answered on May 11, 2012 at 11:58 AM

    I have now submit a ticket to our higher management to process this refund for you.

    Hope you find this helpful. Thank you for considering Jotform.

  • Profile Image
    rodericopicolo
    Answered on January 08, 2013 at 08:01 AM

    EU NAO CONSIGO CANCELAR MINHA CONTA. ESQUECI A SENHA E QUANDO VOU CLICAR NO ITEM "ESQUECI SENHA" ELE NAO FUNCIONA. COMO PROCEDER??????????????????

  • Profile Image
    rodericopicolo
    Answered on January 08, 2013 at 08:01 AM

    EU NAO CONSIGO CANCELAR MINHA CONTA. ESQUECI A SENHA E QUANDO VOU CLICAR NO ITEM "ESQUECI SENHA" ELE NAO FUNCIONA. COMO PROCEDER??????????????????

  • Profile Image
    Welvin
    Answered on January 08, 2013 at 08:44 AM

    @rodericopicolo,

    I have cancelled your subscription for your convenience. Your account will stay Premium until January 31, 2012. You will NOT be charge again after this period.

    Thank you.