What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    GeoComplete Widget: no city is returned for certain addresses.

    Asked by watchhelp on November 14, 2016 at 10:10 AM

    Good morning!

    Thank you for your ongoing help with the amazing widget. 

    We have noticed what looks like a bug. For certain addresses no CITY is returned. Please see attached screen shot for an example. The city here is supposed to be Land O Lakes...not your typical city format. 


    Any way to have this corrected? 



    Page URL:

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    JotForm Support

    Answered by BDAVID on November 14, 2016 at 10:42 AM

    I have forwarded your inquiry to our back-end team. You will be notified via this thread if there is any update in the widget.

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    JotForm Support

    Answered by TitusNdoka on November 17, 2016 at 09:53 PM

    Are you getting the same results when you do the same thing here? 


    We use the Google Maps service to predict locations - so any limitation they have has direct consequences on our widget.

    Please check and let us know.