What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Autoresponse messages are not being received

    Asked by TeckEvents on November 14, 2016 at 01:15 PM

    Hi,

    We are setting up a new form for our upcoming Holiday Party (note the image still needs to be updated with the 2016 invitation).

    A guests has three options to RSVP: attend, attend with a guest or decline. I have setup two auto-response options; version 1 is for those that choose to attend with or without a guest and version 2 is for those that decline. After completing three tests, one for each RSVP option, I only received an auto-response when I chose to attend with a guest. I did not receive an auto-response for the test I did when I said I will attend on my own or when I declined. 

    Please help!

    Thanks,

    Sadie

     

     

    Page URL:
    https://form.jotform.com/63184816410251

    Autoresponse being received not being received not being
  • Profile Image
    JotForm Support

    Answered by david on November 14, 2016 at 01:43 PM

    I cloned your form to test it and the conditional autoresponder looks to be triggering as they should.  I sent a test submission for each RSVP options and each time I received an email.  Two from the confirm responses and one from decline:

    If you're still experiencing issues with not receiving submissions to your email, kindly check your Junk/Spam folder and if some of your submissions ended there, please open them and click 'Not Spam', it should look like this(for example in Gmail):