I accidentally completed and incomplete payment, did it charge the customer?

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    RollingRidge
    Asked on November 14, 2016 at 02:40 PM

    I accidentally completed a form payment for one of our guests, and I need to refund it ASAP.

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    david
    Answered on November 14, 2016 at 03:53 PM

    If there was an incomplete payment submission:

    https://www.jotform.com/help/135-How-to-view-incomplete-payments

    And you manually completed it, it will not charge them.  Completing an incomplete payment only places the data in with the rest of your submission data and marks it as complete.  It does not do anything on the payment processing side. 

    If the payment was not completed when the form was first submitted, it is actually not possible to charge them.