What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I accidentally completed and incomplete payment, did it charge the customer?

    Asked by RollingRidge on November 14, 2016 at 02:40 PM

    I accidentally completed a form payment for one of our guests, and I need to refund it ASAP.

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    JotForm Support

    Answered by david on November 14, 2016 at 03:53 PM

    If there was an incomplete payment submission:

    https://www.jotform.com/help/135-How-to-view-incomplete-payments

    And you manually completed it, it will not charge them.  Completing an incomplete payment only places the data in with the rest of your submission data and marks it as complete.  It does not do anything on the payment processing side. 

    If the payment was not completed when the form was first submitted, it is actually not possible to charge them.