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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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  • Profile Image

    Form is not showing up in the checkout process

    Asked by nad1212 on November 14, 2016 at 03:29 PM

    I created an upload files form for my customers to be able to upload pictures to my website (on shopify).  I added the embed script to my settings-> checkout code-> order procession (additional scripts).  And when I test my site and go to checkout, I do not see an upload files form.

    Page URL:
    https://rocket-city-tags.myshopify.com

    not showing checkout process shopify website no upload files
  • Profile Image
    JotForm Support

    Answered by John_Benson on November 14, 2016 at 06:57 PM

    Unfortunately, I can't open your website, it requires a password. I would love to do some testing before answering your inquiry. 

    If you haven't seen our complete guide on how to add forms to Shopify, please check this link: https://www.jotform.com/help/217-Adding-a-form-to-Shopify-Store-Frontpage.

    You may also try using iFrame code to prevent script conflicts between the form and the webpage. Here's our guide: https://www.jotform.com/help/148-Getting-the-form-iFrame-code

    Hope that helps. If you need further assistance, contact us again. Thank you.