What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Form is not showing up in the checkout process

    Asked by nad1212 on November 14, 2016 at 03:29 PM

    I created an upload files form for my customers to be able to upload pictures to my website (on shopify).  I added the embed script to my settings-> checkout code-> order procession (additional scripts).  And when I test my site and go to checkout, I do not see an upload files form.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by John_Benson on November 14, 2016 at 06:57 PM

    Unfortunately, I can't open your website, it requires a password. I would love to do some testing before answering your inquiry. 

    If you haven't seen our complete guide on how to add forms to Shopify, please check this link: https://www.jotform.com/help/217-Adding-a-form-to-Shopify-Store-Frontpage.

    You may also try using iFrame code to prevent script conflicts between the form and the webpage. Here's our guide: https://www.jotform.com/help/148-Getting-the-form-iFrame-code

    Hope that helps. If you need further assistance, contact us again. Thank you.