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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I have selected the PDF attachment button, but no PDF is being sent to the recipient.

    Asked by Highred139 on November 14, 2016 at 05:26 PM
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    JotForm Support

    Answered by Kevin_G on November 14, 2016 at 09:37 PM

    I have submitted your form and I can see indeed that there is not attachment in the email auto-responder even when the option is enabled in your email settings. 

    I decided to clone your form and I could see there are two different email auto-responders, one of them has activated the PDF attachment option while the other does not. 

    I can see in your form that there is one email set up only, but when I switched to the old builder version I could see the two emails, I think this is the cause of the problem; however, I have deleted the current email auto-responder that you have in your form and added a new one with the PDF attachment option enabled and then it worked: 

    Could you please try the same steps  on your end? 

    Please do let us know how it goes.

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    Answered by Highred139 on November 15, 2016 at 08:55 AM

    Still cannot get the .PDF to attach to the email.  I have switched to the old version, deleted the auto-responder, created a new one with the .PDF option selected, sent the test email, and no .PDF was attached.

    What am I doing wrong?

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    Answered by Highred139 on November 15, 2016 at 09:14 AM

    I got it!  It took me forever, but I have it fixed now!  

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    JotForm Support

    Answered by Chriistian on November 15, 2016 at 09:46 AM

    Glad to hear that the issue is now fixed. If you have any further questions, please feel free to contact us again.