What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I have submitted your form and I can see indeed that there is not attachment in the email auto-responder even when the option is enabled in your email settings.
I decided to clone your form and I could see there are two different email auto-responders, one of them has activated the PDF attachment option while the other does not.
I can see in your form that there is one email set up only, but when I switched to the old builder version I could see the two emails, I think this is the cause of the problem; however, I have deleted the current email auto-responder that you have in your form and added a new one with the PDF attachment option enabled and then it worked:
Could you please try the same steps on your end?
Please do let us know how it goes.
Still cannot get the .PDF to attach to the email. I have switched to the old version, deleted the auto-responder, created a new one with the .PDF option selected, sent the test email, and no .PDF was attached.
What am I doing wrong?
I got it! It took me forever, but I have it fixed now!
Glad to hear that the issue is now fixed. If you have any further questions, please feel free to contact us again.