What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I find out if someone hijacked my personal information using JotForm?

    Asked by Bethanne Knebel  on November 14, 2016 at 06:11 PM

    I was changing an address and was sent to a jotform, completed it and received an email with personal information, including my social security number.  The firm with whom I was changing my address said it was not them. I am VERY concerned about this and need to know what may have happened.

    Thank you
    Bethanne Knebel

     

    JotForm find information using jotform
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    JotForm Support

    Answered by BJoanna on November 14, 2016 at 10:06 PM

    Sorry for inconvenience this may caused you. 

    Did you filled all your personal information on that form? Was email that you received from JotForm. I have checked email address that you used to post this thread inside of our email log, but there is no entry. Did you used some other email address? Also please provide us link of the form you filled, so that we can find it in our system.

    Looking forward to your reply.

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    Answered by Bethanne Knebel  on November 15, 2016 at 07:44 PM

    JotForm noreply@jotform.com via amazonses.com
    this is the email address copied from the message I received. I am very nervous about this...
    ...
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    JotForm Support

    Answered by liyam on November 15, 2016 at 09:32 PM

    Hello Bethanne,

    Do you have a link to the form which you filled up? This way we can further investigate on the matter.

    Thanks.

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    Answered by Bethanne Knebel  on November 15, 2016 at 11:44 PM

    Hi,
    I was on this website http://carbon-creek.com/contact/
    and clicked the link to change my address

    After clicking on the address change, it takes you here:
    https://form.jotform.com/61646601976160
    Thanks so much for helping me out
    Bethanne
    ...
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    JotForm Support

    Answered by Chriistian on November 16, 2016 at 02:57 AM

    Thank you for reporting this to us. I am currently investigating the user and their forms. We will take the necessary action once we are done investigating. We will keep you updated on this thread. Regards.

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    JotForm Support

    Answered by Chriistian on November 16, 2016 at 09:45 PM

    Hi there,

    The form https://form.jotform.com/61646601976160 does collect SSN but it contains a signature field which I assumed you signed so you somehow authorized them to have your information.

    Did the firm you are changing your address with confirm that the website http://carbon-creek.com/ is not theirs as well?

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    Answered by Bethanne Knebel  on November 16, 2016 at 11:44 PM
    Hi Chriistian,
    I believe the website is legitimate, and I have not heard back from their support team yet. I'm hoping that the form and the email was secure and that my SSN is not at risk...
    Thank you for your help,
    Bethanne
    ...
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    JotForm Support

    Answered by Chriistian on November 17, 2016 at 01:27 AM

    Hi,

    If the website is legitimate then it would have been them who created the form from our site. Please be informed that  our forms are SSL secured by default. Please check this article: All Forms are Now Secure by Default The SSL Limits on Free Accounts are Lifted

    It is hard to conclude that the form owner is violating our terms of use because the form is secured and it provides a signature field. 

    We will have to wait for the response from their side to make further actions for the said issue.

    Regards.

     

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    Answered by Bethanne Knebel  on November 17, 2016 at 01:44 PM
    I really appreciate you taking this seriously and taking the time to help me.
    Hopefully, I will hear back from Carbon Creek soon...
    Bethanne
    ...