How do I find out if someone hijacked my personal information using JotForm?

I was changing an address and was sent to a jotform, completed it and received an email with personal information, including my social security number.  The firm with whom I was changing my address said it was not them. I am VERY concerned about this and need to know what may have happened.

Thank you
Bethanne Knebel

 

Sorry for inconvenience this may caused you. 

Did you filled all your personal information on that form? Was email that you received from JotForm. I have checked email address that you used to post this thread inside of our email log, but there is no entry. Did you used some other email address? Also please provide us link of the form you filled, so that we can find it in our system.

Looking forward to your reply.

JotForm noreply@jotform.com via amazonses.com
this is the email address copied from the message I received. I am very nervous about this...
...

Hello Bethanne,

Do you have a link to the form which you filled up? This way we can further investigate on the matter.

Thanks.

Hi,
I was on this website http://carbon-creek.com/contact/
and clicked the link to change my address

After clicking on the address change, it takes you here:
https://form.jotform.com/61646601976160
Thanks so much for helping me out
Bethanne
...

Thank you for reporting this to us. I am currently investigating the user and their forms. We will take the necessary action once we are done investigating. We will keep you updated on this thread. Regards.

Hi there,

The form https://form.jotform.com/61646601976160 does collect SSN but it contains a signature field which I assumed you signed so you somehow authorized them to have your information.

Did the firm you are changing your address with confirm that the website http://carbon-creek.com/ is not theirs as well?

Hi Chriistian,
I believe the website is legitimate, and I have not heard back from their support team yet. I'm hoping that the form and the email was secure and that my SSN is not at risk...
Thank you for your help,
Bethanne
...

Hi,

If the website is legitimate then it would have been them who created the form from our site. Please be informed that  our forms are SSL secured by default. Please check this article: All Forms are Now Secure by Default The SSL Limits on Free Accounts are Lifted. 

It is hard to conclude that the form owner is violating our terms of use because the form is secured and it provides a signature field. 

We will have to wait for the response from their side to make further actions for the said issue.

Regards.

 

I really appreciate you taking this seriously and taking the time to help me.
Hopefully, I will hear back from Carbon Creek soon...
Bethanne
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