What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Running out of space?

    Asked by knitty on November 14, 2016 at 07:18 PM

    Where can I delete old files?

    Page URL:
    http://www.knitty.com/subform.php

    can can i
  • Profile Image
    JotForm Support

    Answered by BJoanna on November 14, 2016 at 10:28 PM

    I have checked and your account is in good shape. You have only used 2.33 GB of 10 GB. You can check your account usage and limits on Usage page of your account.

    Did you maybe deleted some submissions and cleared your upload storage space?  

    To clear upload storage space you will need to delete submissions that have uploaded files. Inside of this guide you can find how to do it:

    https://www.jotform.com/help/377-How-to-Delete-Form-Submission-Data 

    Please take note: Delete submissions are permanently deleted and can no longer be restored. 

    I would suggest you to first download your files to your computer and then delete them. 

    Let us know if you need further assistance.