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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving email notifications after form was successfully submitted

    Asked by BronwynStew on November 14, 2016 at 07:26 PM

    I created another JotForm and now I'm not getting emails when people are submitting them. Why is that? The previous time I received an email every time someone submitted a form and now nothing. Please help

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    JotForm Support

    Answered by Mike_G on November 14, 2016 at 10:27 PM

    I have checked the email address set to receive email notifications when your form is successfully submitted and found out that it is on the bounce list.

    Result: BronwynVanE@aol.com is IN the bounce list

    Reason(s) : smtp; 521 5.2.1 : AOL will not accept delivery of this

    I have removed it from the list and you should be receiving emails again.

    To learn more how you can prevent this from happening again, please see this guide: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

    If you have any other questions regarding this, please feel free to contact us again anytime. Thank you.