Not receiving email notifications after form was successfully submitted

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    BronwynStew
    Asked on November 14, 2016 at 07:26 PM

    I created another JotForm and now I'm not getting emails when people are submitting them. Why is that? The previous time I received an email every time someone submitted a form and now nothing. Please help

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    Mike_G
    Answered on November 14, 2016 at 10:27 PM

    I have checked the email address set to receive email notifications when your form is successfully submitted and found out that it is on the bounce list.

    Result: BronwynVanE@aol.com is IN the bounce list

    Reason(s) : smtp; 521 5.2.1 : AOL will not accept delivery of this

    I have removed it from the list and you should be receiving emails again.

    To learn more how you can prevent this from happening again, please see this guide: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

    If you have any other questions regarding this, please feel free to contact us again anytime. Thank you.