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BronwynStewAsked on November 14, 2016 at 7:26 PM
I created another JotForm and now I'm not getting emails when people are submitting them. Why is that? The previous time I received an email every time someone submitted a form and now nothing. Please help
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Mike_G JotForm SupportReplied on November 14, 2016 at 10:27 PM
I have checked the email address set to receive email notifications when your form is successfully submitted and found out that it is on the bounce list.
Result: BronwynVanE@aol.com is IN the bounce list
Reason(s) : smtp; 521 5.2.1 : AOL will not accept delivery of thisI have removed it from the list and you should be receiving emails again.
To learn more how you can prevent this from happening again, please see this guide: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues
If you have any other questions regarding this, please feel free to contact us again anytime. Thank you.