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ffvAsked on November 14, 2016 at 11:33 PM
When someone submit a form, we get a notification to the email that someone submitted a form. But "2017 Sportsmart Junior Boys' League Structures" form we didn't receive any notification.
Would you be able to check this for us
Thank you
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liyamReplied on November 15, 2016 at 12:35 AM
Hello,
I checked your email logs and found a few emails in the bounce list:
it@ffv.org.au is IN the bounce list
Reason(s) : smtp; 554 4.4.7 Message expired: unable to deliver in 840 minutes.<459 4.7.1 : Recipient address rejected: Service is unavailable>competitions@ffv.org.au is IN the bounce list
Reason(s) : smtp; 554 4.4.7 Message expired: unable to deliver in 840 minutes.<459 4.7.1 : Recipient address rejected: Service is unavailable>participation@footballfedvic.com.au is IN the bounce list
Reason(s) : smtp; 554 4.4.7 Message expired: unable to deliver in 840 minutes.<459 4.7.1 : Recipient address rejected: Service is unavailable>sgcfc@hotmail.com is IN the bounce list
Reason(s) : smtp; 550 5.7.0 (BAY004-MC3F30) Unfortunately, messages fromreferees@ffv.org.au is IN the bounce list
Reason(s) : smtp; 554 4.4.7 Message expired: unable to deliver in 840 minutes.<459 4.7.1 : Recipient address rejected: Service is unavailable>I have now removed them from the bounce list so you should start receiving email alerts again.
You may also check your account's email logs by following the steps from this guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History
Also, you may remove your email address from the bounce list should it land there again. This guide will tell you how: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List
But please ensure that before you remove your email address from the bounce list, you were able to understand the cause of its inclusion in the first place. This is because when email lands in the bounce list, it is due to your email server rejecting emails from JotForm. The key to permanently resolve this is to understand the message
In any case, should you need assistance, please let us know.
Thanks.