What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why is drop down menu cut off?

    Asked by buymorefans on November 15, 2016 at 12:56 AM



    ***please do not chnage this form live**


    The drop down menu of this form does not appear.



    It is the credit card form on this page: https://buymorefans.ca/checkout


    How to I fix this?


    ***please do not chnage this form live**

    Page URL:

  • Profile Image
    JotForm Support

    Answered by owen on November 15, 2016 at 01:54 AM


    I have cloned your form. As far as I have seen you have some CSS codes already injected however some of them conflict with each other and causes the current look.

    Here is the part that creates the problem:

    You have configured the margin to the left as 60px and this made the product items move right with their containers. However, when they move right their visibility as a whole should also be supplied. 

    You can do it by adding an additional width attribute to the span.form-product-item selector.

    Please inject the following CSS code just after the height and margin-bottom attributes:


    Your form will look like this after the injection:

    I hope this helps. 

    Please contact us whenever you need assistance. We are glad to be helping you.