I can't upload photos

  • MandieCran
    Asked on November 15, 2016 at 4:45 AM

    I have tried lots of sizes of photos but it still says server error when I try and upload 

  • amy
    Replied on November 15, 2016 at 5:32 AM

    Hello MandieCran,

    I've checked your form and I guess that you talk about the images of payment wizard, don't you? If so please go to "My forms" panel and then click "Edit Form".

    Then please click the wizard button of payment wizard section.

    I cant upload photos Image 1 Screenshot 70

    Click the pencil button to edit your product which you want to add photo. 

    I cant upload photos Image 2 Screenshot 81

    When you click the "choose an image" button, you can upload your product photos from your computer or from URL and also view your photos which you've recently used or uploaded. 

    I cant upload photos Image 3 Screenshot 92

    For example, I uploaded a new photo without any problem.

    I cant upload photos Image 4 Screenshot 103

    When I check your images which you've recently used, I can see various images. 

    I cant upload photos Image 5 Screenshot 114

    And I also made a test for the function of image field which is located in "Basic fields". It works properly either.

    I cant upload photos Image 6 Screenshot 125

    It's possible that you may come across with a temporary issue. Would you please try it again and then inform me if your problem persists or not?

    If your problem is different from this, could you give me detailed information about it? 

    Thank you!

  • MandieCran
    Replied on November 15, 2016 at 6:44 AM
    Amy,
    That was what I did but I just kept getting error message, saying server error. So I thought the size was wrong, interesting that you could see the ones I tried to upload. I will try again....
    Sent from my iPad
    ...