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    I can't upload photos

    Asked by MandieCran on November 15, 2016 at 04:45 AM

    I have tried lots of sizes of photos but it still says server error when I try and upload 

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    JotForm Support

    Answered by amy on November 15, 2016 at 05:32 AM

    Hello MandieCran,

    I've checked your form and I guess that you talk about the images of payment wizard, don't you? If so please go to "My forms" panel and then click "Edit Form".

    Then please click the wizard button of payment wizard section.

    Click the pencil button to edit your product which you want to add photo. 

    When you click the "choose an image" button, you can upload your product photos from your computer or from URL and also view your photos which you've recently used or uploaded. 

    For example, I uploaded a new photo without any problem.

    When I check your images which you've recently used, I can see various images. 

    And I also made a test for the function of image field which is located in "Basic fields". It works properly either.

    It's possible that you may come across with a temporary issue. Would you please try it again and then inform me if your problem persists or not?

    If your problem is different from this, could you give me detailed information about it? 

    Thank you!

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    Answered by MandieCran on November 15, 2016 at 06:44 AM
    That was what I did but I just kept getting error message, saying server error. So I thought the size was wrong, interesting that you could see the ones I tried to upload. I will try again....
    Sent from my iPad