- alexsouthwarkAsked on November 15, 2016 at 05:35 AM
unfortunately we are still not receiving our forms - we have to log in to print off the forms. Please can someone call us regarding this as has been ongoing and doesn't seem to fixed.
Please scroll down to see my previous email and your reply.
Karen (020 7367 6715)
A new response has been received:
Answered by ashwin_d
Upon checking your email address firstname.lastname@example.org, I found that it ended up in our bounce list for following reasons:
email@example.com is IN
the bounce list
Reason(s) : smtp; 550 Envelope blocked - User Entry -
That is the reason why you were not receiving submission emails. I have now removed your email address from our bounce list and it should work fine now. I would suggest you to please test your form again and get back to us if the issue persists.
You may also like to take a look at the following guide on how to prevent bouncing related issue: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues
Please note that you can also check yourself if any of your email address ended up in bounce list and remove it as well from bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List
Hope this helps.
Do get back to us if you have any questions or the issue persists.
- JotForm SupportowenAnswered on November 15, 2016 at 06:06 AM
Your email account firstname.lastname@example.org ended up in the bounce list again. It seems like a recurring issue. This is most probably caused by your email provider somehow flagging JotForm as spam and refuses to receive emails from us.
The reason why your email account is in the list is still the same:
I have now removed it off the list but since this seems like an often recurring issue I strongly recommend you to use SMTP to prevent further issues related with bouncing.
You can also pay attention to some other details in this guide of ours:
You can also check whether your email account is in the bounce list or not whenever you are suspicious about it. It is also possible to be removed from the list by you. Please see how:
Please try the SMTP setup. This should be a permanent solution.
Do get back to us if you need any further assistance.